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GRI Content Index
STANDARD DISCLOSURES PART I: Profile Disclosures
1. Strategy and Analysis
Profile Disclosure Description Reported Global Compact Page Remarks
1.1 Statement from the most senior decision-maker of the organization. Fully reported CEO's Review
1.2 Description of key impacts, risks, and opportunities. Fully reported Our Strategy/Market Development
2. Organizational Profile
Profile Disclosure Description Reported Global Compact Page Remarks
2.1 Name of the organization. Fully reported Fortum in Brief/Group Business Structure
2.2 Primary brands, products, and/or services. Fully reported Fortum in Brief/Group Business Structure
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Fully reported Fortum in Brief/Group Business Structure
2.4 Location of organization's headquarters. Fully reported Fortum in Brief/Group Business Structure
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Fully reported Fortum in Brief/Fortum's geographical areas
2.6 Nature of ownership and legal form. Fully reported Fortum Financials 2012/The Fortum share and shareholders
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Fully reported Fortum in Brief/Group Business Structure
2.8 Scale of the reporting organization. Fully reported Fortum in Brief/Group Business Structure
Fortum in 2012/Sales and production
2.9 Significant changes during the reporting period regarding size, structure, or ownership. Fully reported Our business/Investments
GRI/Reporting principles
2.10 Awards received in the reporting period. Fully reported Fortum in 2012/Financial summary/Sustainabilty indexes Fortum's Sustainability Report 2011 was selected as the winner in the Corporate Responsibility Reporting competition in Finland.
Fortum’s actions in 2012/November
3. Report Parameters
Profile Disclosure Description Reported Global Compact Page Remarks
3.1 Reporting period for information provided. Fully reported GRI/Reporting principles
3.2 Date of most recent previous report. Fully reported GRI/Reporting principles
3.3 Reporting cycle (annual, biennal, etc.). Fully reported GRI/Reporting principles
3.4 Contact point for questions regarding the report or its contents. Fully reported Contacts
3.5 Process for defining report content. Fully reported Stakeholder views/Materiality
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). Fully reported GRI/Reporting principles
3.7 State any specific limitations on the scope or boundary of the report. Fully reported GRI/Reporting principles
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. Fully reported GRI/Reporting principles
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Fully reported GRI/Reporting principles
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods). Fully reported GRI/Reporting principles
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Fully reported GRI/Reporting principles
3.12 Table identifying the location of the Standard Disclosures in the report. Fully reported GRI Content Index
3.13 Policy and current practice with regard to seeking external assurance for the report. Fully reported Assurance Statement
4. Governance, Commitments, and Engagement
Profile Disclosure Description Reported Global Compact Page Remarks
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Fully reported Fortum Financials 2012/Corporate Governance
4.2 Indicate whether the Chair of the highest governance body is also an executive officer. Fully reported Fortum Financials 2012/Corporate Governance
4.3 For organizations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or non-executive members. Fully reported Fortum Financials 2012/Corporate Governance
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Fully reported Social responsibility/Employees and work conditions The shareholders have the right to make decisions over company matters in a General Meeting of Shareholders and to ask questions about the issues covered in the meeting. The operations and duties of the Annual General Meeting and the Board of Directors are explained in the Fortum Financials.
Fortum Financials 2012/Organisation and governing bodies of the Group
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). Fully reported Fortum Financials 2012/Remuneration
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Fully reported Fortum Financials 2012/Corporate Governance
4.7 Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity. Fully reported Fortum Financials 2012/Corporate Governance
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Fully reported Fortum's strategy/Responsibility as part of business
GRI/Sustainability management
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Fully reported Fortum Financials 2012/Corporate Governance As of the beginning of 2013, results of the sustainability indicators are regularly reported to Fortum Board of Directors.
Fortum Financials 2012/Risk management
Our Strategy/Principles of setting sustainability targets
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Fully reported Fortum Financials 2012/Corporate Governance The Board of Directors conducts an annual self-assessment.
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Fully reported GRI/Sustainability management Sustainability assessment is part of every acquisition and investment.
Fortum Financials 2012/Risk management
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. Fully reported GRI/Sustainability management
Our stakeholders/Authorities and organisations
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic. Fully reported Our stakeholders/Authorities and organisations
4.14 List of stakeholder groups engaged by the organization. Fully reported Our stakeholders
4.15 Basis for identification and selection of stakeholders with whom to engage. Fully reported Our stakeholders/Materiality
Our stakeholders/One Fortum survey
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Fully reported Our stakeholders
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Fully reported Our stakeholders/Stakeholder views
STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)
G3.1 DMAs Description Reported Global Compact Page Remarks
DMA EC Disclosure on Management Approach EC
Aspects Economic performance Fully reported GRI/Management approach to economic responsibility
Market presence Fully reported Our Strategy/Market Development
Fortum in 2012/ Market position
Indirect economic impacts Fully reported GRI/Management approach to economic responsibility
DMA EN Disclosure on Management Approach EN
Aspects Materials Fully reported GRI/Management approach to environmental responsibility
Fortum Sustainability policy
Energy Fully reported GRI/Management approach to environmental responsibility
Fortum Sustainability policy
Water Fully reported GRI/Management approach to environmental responsibility
Fortum Sustainability policy
Biodiversity Fully reported GRI/Management approach to environmental responsibily
Fortum Sustainability policy
Biodiversity guidelines
Emissions, effluents and waste Fully reported GRI/Management approach to environmental responsibility
Fortum Sustainability policy
Products and services Fully reported GRI/Management approach to environmental responsibility
Fortum Sustainability policy
Compliance Fully reported GRI/Management approach to environmental responsibility
Fortum Sustainability policy
Transport Fully reported GRI/Management approach to environmental responsibility
Fortum Sustainability Policy
Fortum's response to DCP
Overall Fully reported GRI/Management approach to environmental responsibility
Fortum sustainability policy
DMA LA Disclosure on Management Approach LA
Aspects Employment Fully reported GRI/Human resources and well-being management
Fortum HR Policy
Labor/management relations Fully reported GRI/Human resources and well-being management
Fortum HR Policy
Occupational health and safety Fully reported GRI Management approach to occupational health and safety
Training and education Fully reported GRI/Human resources and well-being management
Fortum HR Policy
Diversity and equal opportunity Fully reported GRI/Human resources and well-being management
Fortum HR Policy
Equal remuneration for women and men Fully reported GRI/Human resources and well-being management
Fortum HR Policy
DMA HR Disclosure on Management Approach HR
Aspects Investment and procurement practices Fully reported Investment evaluation and approval procedure
Non-discrimination Fully reported GRI/Human resources and well-being management
Fortum HR Policy
Freedom of association and collective bargaining Fully reported GRI/Human resources and well-being management
Fortum HR Policy
Fortum Code of Conduct
Fortum Supplier Code of Conduct
Child labor Fully reported GRI/Human resources and well-being management
Fortum HR Policy
Fortum Code of Conduct
Fortum Supplier Code of Conduct
Prevention of forced and compulsory labor Fully reported GRI/Human resources and well-being management
Fortum HR Policy
Fortum Code of Conduct
Fortum Supplier Code of Conduct
Security practices Fully reported GRI/Human resources and well-being management
Fortum HR Policy
Fortum Code of Conduct
Fortum Supplier Code of Conduct
Indigenous rights Fully reported Investment evaluation and approval procedure
Assessment Fully reported GRI/Human resources and well-being management
Fortum HR Policy
Fortum Code of Conduct
Fortum Supplier Code of Conduct
Investment evaluation and approval procedure
Remediation Fully reported GRI/Human resources and well-being management
Fortum HR Policy
Fortum Code of Conduct
Fortum Supplier Code of Conduct
Investment evaluation and approval procedure
DMA SO Disclosure on Management Approach SO
Aspects Local communities Fully reported Our stakeholders/Local communities
Our stakeholders/Stakeholder quotes
Corruption Fully reported Fortum Code of Conduct
Supplier Code of Conduct
Public policy Fully reported Sustainability policy
Corporate relations and communications policy
Anti-competitive behavior Fully reported Fortum Code of Conduct
Supplier Code of Conduct
Compliance Fully reported Fortum Code of Conduct
Supplier Code of Conduct
DMA PR Disclosure on Management Approach PR
Aspects Customer health and safety Fully reported Our stakeholders/Customers
Product and service labelling Fully reported Our stakeholders/Customers
Marketing communications Fully reported Fortum Code of Conduct
Customer privacy Fully reported Fortum Code of Conduct
Compliance Fully reported Fortum Code of Conduct
STANDARD DISCLOSURES PART III: Performance Indicators
Economic
Performance Indicator Description Reported Global Compact Page Remarks
Economic performance
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Fully reported EC1
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change. Fully reported x EC2
EC3 Coverage of the organization's defined benefit plan obligations. Fully reported Fortum Financials 2012/Pensions
EC4 Significant financial assistance received from government. Not reported
Market presence
EC5 Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation. Not reported x
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. Partially reported EC6 Local purchasing volumes presented in euros, not as percentages. A guiding policy on local purchasing is not available.
Responsible fuel purchasing
EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. Partially reported x EC7 Local hiring policy not available.
Indirect economic impacts
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. Partially reported EC8 On a larger scale, Fortum's investments in infrastructure – especially in the districting heating network in Russia – can be considered as providing public benefit, even though the investments also have economic benefits.
Fortum's economic impacts
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. Partially reported EC9 Negative, indirect economic impacts have not been analysed. Benchmarking has not been done.
Fortum's economic impacts
EU6 Management approach to ensure short and long-term electricity availability and reliability Partially reported Fortum in Brief/Group Business Structure
Our Business/Energy Distribution
EU7 Demand-side management programs including residential, commercial, institutional and industrial programs Fully reported Our Stakeholders/Customers
EU8 Research and development activity and expenditure aimed at providing reliable electricity and promoting sustainable development Partially reported Our Strategy/Research and Development
EU9 Provisions for decommissioning of nuclear power sites Fully reported Financials 2012/Summary of significant accounting policies (see 1.25 Assets and liabilities related to decommissioning of nuclear power plants and the disposal of spent fuel)
Financials 2012/Note 34 Nuclear related assets and liabilities
EU10 Planned capacity against projected electricity demand over the long term, broken down by energy source and regulatory regime. Fully reported EU10
Our Strategy/Market Development
Our Business/Fortum's European investment plan
Our business/Fortum’s Russian investment plan
EU11 Average generation efficiency of thermal plants by energy source and regulatory regime. Partially reported EU11 Generation efficiency of thermal plants reported for total production, without the breakdown required in the indicator.
EU12 Transmission and distribution losses as a percentage of total energy. Fully reported EU12
Environmental
Performance Indicator Description Reported Global Compact Page Remarks
Materials
EN1 Materials used by weight or volume. Fully reported x EN1
EN2 Percentage of materials used that are recycled input materials. Fully reported x EN2
Energy
EN3 Direct energy consumption by primary energy source. Fully reported x EN3
EN4 Indirect energy consumption by primary source. Partially reported x EN4 Primary energy sources for purchased electricity are not exactly known.
EN5 Energy saved due to conservation and efficiency improvements. Fully reported x EN5
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Fully reported x EN6 Fortum offers electricity products produced with renewable energy sources. We also offer energy efficiency advice and devices (e.g.
home displays) which help our customers to control their electricity consumption.
EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Partially reported x EN7 Achieved reductions are not reported.
Water
EN8 Total water withdrawal by source. Fully reported x EN8
Environmental summary
EN9 Water sources significantly affected by withdrawal of water. Fully reported x EN9
EN10 Percentage and total volume of water recycled and reused. Fully reported x EN10
Biodiversity
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Fully reported x EN11
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Partially reported x EN12 Impacts have not been described in detail.
EN13 Habitats protected or restored. Partially reported x EN13 Size of habitats has not been reported.
Reducing hydropower’s environmental impacts
Reducing the environmental impacts of energy distribution
EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. Fully reported x EN14
Reducing hydropower’s environmental impacts
Reducing the environmental impacts of energy distribution
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. Partially reported x EN15 No comprehensive study has been made on threatened species.
Emissions, effluents and waste
EN16 Total direct and indirect greenhouse gas emissions by weight. Fully reported x EN16
Environmental summary
EN17 Other relevant indirect greenhouse gas emissions by weight. Fully reported x EN17
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. Fully reported x EN18
Hydropower saves scarce natural resources
Emissions, effluents and waste/Increasing the use of biomass
CHP/Diverse use of fuels
Fortum's European investment plan
EN19 Emissions of ozone-depleting substances by weight. Fully reported x EN19
EN20 NOx, SOx, and other significant air emissions by type and weight. Partially reported x EN20 The whole list of heavy metals has not been reported, only mercury.
Environmental summary
EN21 Total water discharge by quality and destination. Partially reported x EN21 Waste water volumes have not been reported by type of treatment.
Reducing CHP’s environmental impacts
Environmental summary
EN22 Total weight of waste by type and disposal method. Partially reported x EN22 Waste volumes have not been reported in detail by type of treatment.
Reducing nuclear power’s environmental impacts
Final disposal of nuclear waste
Environmental summary
EN23 Total number and volume of significant spills. Fully reported x EN23
EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Not reported x Not relevant for Fortum
EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. Fully reported x EN25
Products and services
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Partially reported x EN26
EN27 Percentage of products sold and their packaging materials that are reclaimed by category. Not reported x Not relevant for Fortum
Compliance
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Partially reported x EN28 Possible disputes have not been reported.
Transport
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. Partially reported x EN29 Measures to mitigate environmental impacts have not been reported.
Overall
EN30 Total environmental protection expenditures and investments by type. Fully reported x EN30
Social: Labor Practices and Decent Work
Performance Indicator Description Reported Global Compact Page Remarks
Employment
LA1 Total workforce by employment type, employment contract, and region, broken down by gender. Fully reported LA1
Social summary
LA2 Total number and rate of new employee hires and employee turnover by age group, gender, and region. Fully reported x LA2
Social summary
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. Fully reported LA3
Financial summary
EC3
LA15 Return to work and retention rates after parental leave, by gender. Not reported
Labor/management relations
LA4 Percentage of employees covered by collective bargaining agreements. Partially reported x LA4 Fortum does not monitor the unionisation of its employees.
LA5 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. Fully reported x LA5
Occupational health and safety
LA6 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. Fully reported x LA6
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender. Partially reported x LA7 Rates of injury are not reported by country, occupational diseases reported only in Finland.
Social summary
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Fully reported x LA8
LA9 Health and safety topics covered in formal agreements with trade unions. Not reported x
Training and education
LA10 Average hours of training per year per employee by gender, and by employee category. Not reported
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Partially reported LA11 Programs for managing career endings not reported
LA12 Percentage of employees receiving regular performance and career development reviews, by gender. Fully reported LA12
Diversity and equal opportunity
LA13 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. Partially reported x LA13 Minority groups are not reported.
Social summary
Fortum Financials 2012/The Board of Directors
Equal remuneration for women and men
LA14 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation. Partially reported x LA14 Only reported in Finland and Sweden and among white collar workers.
Social: Human Rights
Performance Indicator Description Reported Global Compact Page Remarks
Investment and procurement practices
HR1 Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening. Partially reported x HR1 Total number and percentage are not reported.
HR2 Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken. Partially reported x HR2 Percentage is not reported
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Partially reported x HR3 Training hours are not reported.
Non-discrimination
HR4 Total number of incidents of discrimination and corrective actions taken. Fully reported x HR4
Freedom of association and collective bargaining
HR5 Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights. Fully reported x HR5
LA4
Child labor
HR6 Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor. Fully reported x HR6
HR
HR7 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor. Fully reported x HR7
Security practices
HR8 Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. Not reported x
Indigenous rights
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. Not reported x
Assessment
HR10 Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments. Not reported
Remediation
HR11 Number of grievances related to human rights filed, addressed and resolved through formal
grievance mechanisms.
Not reported
EU16 Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors Fully reported EU16
EU17 Days worked by contractors and subcontractor employees involved in construction, operation and maintenance activities Fully reported LA1
EU18 Percentage of contractor and subcontractor employees that have undergone relevant health and safety training Partially reported EU18 Percentage is not reported.
Social: Society
Performance Indicator Description Reported Global Compact Page Remarks
Local communities
SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs. Partially reported SO1 Percentage is not reported.
SO9 Operations with significant potential or actual negative impacts on local communities. Not reported
SO10 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. Not reported
Corruption
SO2 Percentage and total number of business units analyzed for risks related to corruption. Partially reported x SO2 Percentage is not reported.
SO3 Percentage of employees trained in organization's anti-corruption policies and procedures. Partially reported x SO3 Percentage is not reported.
SO4 Actions taken in response to incidents of corruption. Fully reported x SO4
Public policy
SO5 Public policy positions and participation in public policy development and lobbying. Fully reported x SO5
Our stakeholders
Our stakeholders/Authorities and organisations
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Fully reported x SO6
EC8
Anti-competitive behavior
SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. Fully reported SO7
Compliance
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Fully reported SO8
EU19 Stakeholder participation in the decison making process related to energy planning and infrastructure development Partially reported EU19 Projects are not reported.
EU21 Contingency planning measures, disaster/emergency management plan and training programs, and recovery/restoration pland Partially reported EU21 Specific projects/models are not reported on a local level.
Social: Product Responsibility
Performance Indicator Description Reported Global Compact Page Remarks
Customer health and safety
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Not reported x
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Not reported x
Product and service labelling
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Partially reported x PR3 Persentage is not reported.
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. Not reported x
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Fully reported PR5
Our Stakeholders/Customers
Marketing communications
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Not reported
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Fully reported PR7
Customer privacy
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Not reported x
Compliance
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. Fully reported PR9
EU28 Power outage frequency Fully reported EU28
EU29 Average power outage duration Fully reported EU29